Refund policy

Shipping Policy:

Free US shipping on orders of $20 or more after discounts. Other shipping rates are shown at checkout.

We will dispatch products within 24-48 hours of receiving orders from Monday to Friday. Orders placed on Saturday and Sunday will be shipped on Monday morning.

Refund Policy:

We offer a 10-calendar-day satisfaction guarantee. If you are not satisfied, request a refund of the product purchase price within 10 calendar days of delivery, even if the product has been opened or tried. Please provide your order number or proof of purchase and contact info@highnot.com before returning anything.

To start the return process, contact us at info@highnot.com
Once your return is accepted, we will send you a return shipping label and instructions. Items sent without prior approval will not be accepted. For any return-related queries, reach out to us at info@highnot.com.

Damages and Issues:

Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately. We will assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, hazardous materials, flammable liquids, and gases cannot be returned. Gift cards are non-returnable. High-Not recovery shots, including sale-priced shots, remain eligible for the 10-day satisfaction guarantee described above.

Exchanges:

For a swift exchange, return the item you have, and upon acceptance, make a separate purchase for the desired item.

Refunds:

Once we receive and inspect your return, we will notify you about the refund status. If approved, the refund will be processed within 7-10 business days to your original payment method. Please note that your bank or credit card company may require additional time to process the refund. If more than 20 business days have passed since the return approval, contact us at info@highnot.com.